At Stardust, we strive to offer a smooth and transparent shopping experience. Here's a
breakdown of our policies:
1. Shipping Policy
- Service Area: We currently ship across India.
- Dispatch Time: Orders are usually dispatched within 2–5 business days.
- Delivery Timeline: 3–10 business days based on location.
- Shipping Partner: We use trusted third-party logistics Partners to ensure safe and timely delivery.
- Charges: Shipping may be free or chargeable depending on the value of the order(details at checkout).
2. Order Tracking
- Once shipped, a tracking link will be shared via email or SMS.
- You can also access tracking info from your account dashboard.
3. Returns Policy
- Returns are accepted within 7 days of delivery.
- Items must be unused, in original packaging, and accompanied by the original invoice.
- Custom-engraved and made-to-order pieces are non-returnable.
- To initiate a return, contact support at support@stardustbydivya.com
4. Refunds
- Refunds are initiated within 5–7 business days of return approval.
- Refunds are made to the original payment method.
5. Cancellations
- Orders can be cancelled within 24 hours of placing them.
- Custom or engraved pieces cannot be cancelled after order placement.
6. Damaged or Incorrect Items
- If you receive a defective or wrong product, please notify us within 48 hours of delivery.
- We’ll arrange for a replacement or initiate a return as applicable.
Contact Us
Email: support@stardustbydivya.com
Phone: +91-
